Refund policy

Return & Refund Policy

Custom Made-to-Order Policy
All products sold in our store are custom printed specifically for you upon order placement. Because every item is uniquely manufactured on demand:
We do not accept standard returns or exchanges.
We do not offer refunds for change of mind or if the incorrect size, color, frame, or artwork was selected during purchase.

Cancellations
Production begins very quickly after an order is placed. Once an order has entered production, it cannot be canceled or modified.

Damaged or Defective Items (Quality Guarantee)
We pride ourselves on professional quality, but if your item arrives damaged or contains a manufacturing defect, we will make it right by providing a free replacement or a full refund.

Severe Color Issues & Print Defects:
Slight variations between digital screen displays and the final physical print are a normal part of print production. However, if there is a severe color issue or structural defect, your item qualifies for a replacement or refund.

How to Request a Replacement/Refund:
If your order arrives damaged or defective, please contact us at info@mesavelaart.com within 14 days of delivery with the following details:

• A clear photo showing the damage or print defect.
  
• A clear photo of the barcode label located on the packaging.
  
• Your Order ID. 

Once reviewed and approved, we will arrange a replacement or issue a full refund as quickly as possible.